Shipping policy
hipping Policy
Thank you for supporting our small brand. 🇺🇸 Please read the following carefully so you know exactly what to expect after placing your order.
Order Processing
All orders are processed within [1–3] business days after purchase. Orders are not shipped or delivered on weekends or holidays. You'll receive a confirmation email at checkout and a separate email with tracking information once your order ships.
Pre-Order Items
Our hoodies are produced in limited batches to keep quality high, so many items are sold on a pre-order basis. Pre-order items currently ship within [2–4] weeks of your purchase date. The estimated timeframe is shown on the product page at the time of order. By placing a pre-order, you acknowledge and agree to this production and delivery window.
Shipping Times
Once shipped, estimated delivery times are:
- United States: [5–10] business days
- International: [10–20] business days
Delivery times are estimates and are not guaranteed. Actual delivery may vary due to carrier delays, customs processing, high-demand periods, or circumstances beyond our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout. Any promotional free-shipping offers will be applied automatically when eligible.
Tracking Your Order
Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to update after you receive it.
Customs, Duties & Taxes
For international orders, import duties, taxes, and customs fees may apply and are the responsibility of the customer. These charges are determined by your local customs authority and are not included in your order total or shipping cost.
Lost, Stolen, or Damaged Packages
We are not responsible for packages that are lost or stolen after being marked as delivered by the carrier. If your order arrives damaged, please contact us within 7 days of delivery with photos and we'll make it right. We strongly recommend adding Shipping Protection at checkout for added peace of mind.
Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately — we can only make changes before your order ships.
Questions?
If you have any questions about your order or shipping, reach out to us at mybattlebuyddy1@outlook.com and we'll get back to you within 24–48 hours. 💛
One thing worth flagging before you go live: double-check that email spelling — you wrote mybattlebuyddy1@outlook.com ("buyddy"). If that was a typo for "buddy," fix it before publishing, because a dead support email = chargebacks and lost trust. Just confirm it's the address you actually created and can log into.
Want me to write the matching Refund/Return Policy next? You're advertising a 30-Day Happiness Guarantee, so you'll want that policy live to back it up before launch.